Return or Exchange

What should I do if I want to return or exchange an item?

If you wish to return or exchange item you are welcome to do so. Please contact us with your order number and the item SKU within seven days of receiving your order.

Please note returns are posted at your cost Returns Address:

Clickbuyitems LTD
22 PF BROUGHAM STREET,
EDINBURGH, SCOTLAND, EH3 9JH
UK.

You can return an item for a refund, or you can exchange it for a different item of the same value within seven days of receiving your order. Please contact us with your order number and the item SKUs.

  • We will refund the item at the price you purchased it for.
  • All goods will be inspected on return.
  • The goods are your responsibility until they reach our warehouse, so please ensure they are packed correctly and cannot be damaged en route.
  • We are not responsible for items which are returned to us by mistake.
  • We try hard to accept all returns, however in the unlikely event that an item is returned to us in unsuitable condition, we may have to send it back to you.
  • We recommend you obtain proof of postage.
  • We will send you an email as soon as we've received your return in its original condition and either
  • order your replacements or apply your refund to your original payment type. This is usually done within 1 working day.
  • Any refund will automatically be issued to the card you used to place the original order.

This typically takes 5 working days in the UK, dependent on your bank/card issuer.